SHIPPING POLICY

CHANGE OF ADDRESS

  Please ensure that your billing and shipping addresses are correct prior to completion of your order. Due to cardholder security, we will no longer update shipping addresses.    


☆ PREORDER SHIPPING TIMELINE- If your order includes a preorder item, all your items will ship together when the preorder item is being shipped. * If you would like for available items to ship out before the preorder item is available, please place separate orders (for example, if your order includes 4 items and one of the item is preorder, all 4 items will ship together in one package when the preorder item is available to ship)

UNVERIFIABLE ADDRESSES 

Should we have problems verifying your address using the USPS tracking system, your order processing may be delayed.  Please use the same formatting that the USPS uses when delivering your mail.  Include apartment or suite Numbers and always make sure you are using the correct zip code and city. 

  

 DAMAGED/ MISSING ITEMS 

Each of our items undergoes multiple layers of quality control however discrepancies can happen and we want to correct them for you as quickly as possible! If you have received a damaged item from your order, please contact our Customer Service line within 1 days of receiving your order with your order number and a photo of the damage. Our quality team will review the damage and assist with the best resolution.

  RETURN(S) PROCESSING TIME


Upon receipt of the customer’s package, the return for an exchange, store credit or  will be processed within 3-4 business days. The customer will be notified by email of the completed outcome. Store Credits due have an active timeframe in which if the guest does not use the credit within a certain period, it will no longer be active. Ref will return to the original form of payment and processing time will depend on the customer’s bank.